July 15, 2020
We hope that you and your families are staying safe and well during this unprecedented time.
We would like to update you regarding our current office operating procedures and how you can continue to access your providers for virtual and in-person care.
Our number one priority is to provide you with the safest possible care in the most timely manner. As such, we continue to monitor and follow the practice guidelines outlined by the College of Physicians and Surgeons of Ontario, the Ministry of Health, and Public Health Canada. Current guidelines continue to recommend that we maximize virtual visits whenever this option is available and appropriate.
We encourage you to contact the office to address any health concerns. Our staff will arrange a time for your provider to contact you by phone and can make arrangements for an in-person visit within an appropriate time frame, if required.
We appreciate that not all care needs can be met virtually, and the office is open daily for emergent/essential booked in-person appointments. Our office is currently not accepting walk-ins; if you require a visit with your provider, please call the office directly to arrange an appointment. Our physicians, nurse practitioners, and nursing staff are in the office every day on a rotating schedule to see booked urgent appointments. All of our other programs will continue to offer visits virtually, either by telephone or video conferencing.
At present, we are not offering routine physical exams, but we are offering virtual periodic health reviews to ensure that preventative health screening measures are up to date. We encourage women to schedule appointments for pap smears when due.
We anticipate that COVID-19 will continue to impact our health care system for many months to come. As we continue to adapt our practice to provide the safest possible care, here are some changes that you can expect for in-person visits.
Cleaning and Sterilization:
- We are adhering to strict clinical standards and protocols to ensure a clean and safe environment.
- Extra time has been allotted for cleaning/sanitizing examination rooms between each patient.
- The number of examination rooms in use each day is being limited.
- We are minimizing the number of staff in the clinic on a daily basis in order to limit staff interactions with each other and with patients. Other essential tasks are being performed from home or outside of regular office hours.
- Staff members complete self-screening prior to entering the clinic and we have a strict notification protocol for staff to follow if they develop symptoms.
- Patients are asked to show their health card so that receptionists do not have to handle/swipe cards.
- We require patients to wear a homemade mask when visiting the clinic. We will provide non-medical masks at the entrance if necessary.
- If you have a medical condition that would prevent you from safely wearing a mask for an in-person visit, please speak with your provider or our clinical staff so that we may arrange appropriate accommodations.
- All patients will be carefully pre-screened prior to an in-office visit.
- Our waiting room area is restricted. Patients should remain in their vehicles until the examination room is ready.
- Upon arrival, you will be asked to text that you have arrived to 905-630-0935. This number will also be posted outside of our clinic for this purpose only. Please do not use this phone number for requests or phone calls. You will be escorted from your vehicle into an examination room by one of our clinic staff.
- Patients should come to appointments unaccompanied whenever possible.
- We are not able to accommodate walk-in appointments.
- If you have a form that requires completion, please contact our business office at 905-632-8007 ext. 116. Most forms can be e-mailed to us directly to be completed by your provider. A telephone appointment can be arranged if necessary.
- Payments for uninsured vaccines will need to be paid over the phone prior to your appointment.
- All requests should be directed to the reception team by calling the main phone number 905-632-8007.
- Examination rooms have been reconfigured to minimize touchpoints. Extra chairs, toys, magazines, brochures, and other shared items have been removed.
- Visual cues (directional arrows, waiting spots, tape on the floor) have been added to maximize physical distancing and direct flow.
- A protective barrier has been installed in the reception area so that administrative staff does not require PPE.
- Signage has been posted in our entrance area to remind patients about COVID-19 symptoms and hygiene practices to reduce the spread of the virus.
We would like to thank you all for your continued trust and patience while we work together to fight this virus.