What you need to know about Coronavirus Disease 2019 (COVID-19)

With recent news of the COVID-19, your health care providers at Caroline Family Health Team wanted to provide you with some useful information regarding the disease, and our current protocol at the clinic.

What is COVID-19?

Coronavirus disease 2019 is a respiratory illness that can spread from person to person, first identified in an outbreak in Wuhan, China.

Current case definition includes:

  • A person with fever (38 degrees celsius or 100 degrees fahrenheit and higher) and/or cough AND any of the following:

       – Travel outside of Canada within the past 14 days with symptoms of a  Respiratory Tract Infection OR

       – Close contact with a confirmed or probable case of COVID-19 within 14 days before their illness onset OR

       – Close contact with a person with acute respiratory illness who has been to an affected area within 14 days prior to their illness onset

At this time there is no medical treatment for COVID-19.  Treatment is symptomatic.

If you meet the above criteria, there are two recommendations, based on symptoms:

For MILD symptoms, you should self-isolate for 14 days and use symptomatic treatment relief

  • Do not go to work, school or other public places
  • Limit the number of visitors to your home.  Only allow people to enter your home if necessary (eg. drop off supplies).  If visitors come to your home, you should wear a mask.  If you are unable to wear a mask, your visitor should wear a mask.
  • Wash your hands often with soap and water and dry your hands with a paper towel.  If soap is not available, use an alcohol-based sanitizer.
  • Cover your coughs and sneezes with a tissue, or cough/sneeze into your elbow.  Do not re-use tissues.
  • Stay away from seniors, infants, and people with chronic medical conditions
  • Ensure your home has good air flow (eg. open windows)
  • Do not use public transportation, taxis or rideshares
  • Symptom relief can include adequate oral intake of clear fluids, tylenol/advil for fevers or body aches, small frequent meals throughout the day, use of humidifier, or oral decongestants as needed

For SEVERE or worsening symptoms, you should be contacting 911 or seeking attention at a hospital

  • If you have shortness of breath or difficulty breathing
  • If you are unable to ambulate or complete daily tasks due to illness
  • If you are seeking medical attention, tell the 911 dispatcher that you may have coronavirus, so that they can follow proper protocol

For more information or questions, please refer to the Government of Canada website, Public Health website, the Ontario Ministry of Health’s website:



How to self-monitor:


How to self-isolate:


Cleaning and disinfection for public settings:



For emergency cases Please call 911

Please Do NOT come to the office
if you have any cough or fever.
Phone us First!!
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for what you need to know about Coronavirus Disease (COVID-19)