Message to our valued Patients

As circumstances surrounding the novel coronavirus (COVID-19) continue to evolve, we want to keep you updated on what we’re doing to protect the health and safety of our patients and our employees. The Caroline Family Health Team continues to closely monitor the global impact of COVID-19, and the precautionary measures we are taking are aligned with the latest information and global guidance, from agencies such as the World Health Organization, National Collaborating Centre for Infectious Diseases/Center for Disease Control, Public Health Canada and both federal and provincial governments. The health, safety and well-being of our patients and our employees are of the utmost importance and are driving the actions we’re taking. 

During the current COVID-19 pandemic, we will be making temporary changes in the way we deliver your care. Our goal is to minimize potential exposure to as many people as possible, while ensuring we can continue to operate safely to attend to those who require urgent care. We will continue to adjust, as needed, as the situation evolves.


  • If you are running out of medication, please ask the pharmacist to extend your prescription or have them fax a renewal request to the clinic. There will be no charge for renewals during this time.
  • If you have a cough, fever or cold symptoms please contact us for advice.  Please do not come to the office without calling. (905-632-8007)
  • If you need more immediate medical attention, please call 911
  • If you are sick, stay at home if possible.  If you need a sick note for your employer, we have a letter that we can email you which should be acceptable. Please note that Rob Ford announced that they will not be required during the time of the COVID-19 pandemic.


  • You will be screened by staff at the door.
  • You will be provided with a surgical mask if it is required.
  • Please try to stay 2m (6ft) away from other people.
  • Please avoid touching any surfaces.


  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands.
  • Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterwards.
  • Avoid visiting people in hospitals or long-term care centres if you are sick.
  • If you have MILD symptoms and can manage symptoms reasonably at home, stay home, self-isolate for 14 days or until 24 hours AFTER symptoms have FULLY resolved, whichever is longer.
  • In order to decrease community transmission of COVID-19, Halton Region Public Health is recommending that all residents practice social distancing. This involves taking steps to limit the number of people you come into close contact with. For further information please visit

 Additionally, we are continuing to review our schedules and are trying to offer as many appointments as possible to be accomplished safely by telephone or a virtual visit (information to follow). We ask that you consider deferring any non-essential visits like Annual Physicals for 3 months. If you have a routine appointment request that can be completed via phone call with your provider, please speak to reception and we will arrange a booking time.  Those visits that are of a more urgent nature and require an in-person visit will still be offered this option.  At this time, C-FHT is reducing evening hours in order to ensure adequate staffing for providing the safest possible care.  We remain open until 6:00 pm Monday-Friday.

The goal at the moment is to contain the virus and to do that WE NEED YOUR HELP

The Government of Canada has issued a Global Travel Advisory, and is advising Canadians against any non-essential travel at this time. We strongly encourage you to adhere to this advisory in order to protect your health and the health of your loved ones. If you must travel, the government has posted advice here.  Please see the following links for additional information regarding COVID-19

For more information about COVID-19 click on the links below:

Finally, we are unable to provide you with any supplies (e.g. masks, gowns) since our supply is limited and critical to ensuring that we can continue to offer the safest possible care to those attending our office.  We thank you for your patience as we all work together to protect our health during this challenging time.

For emergency cases Please call 911

Please Do NOT come to the office
if you have any cough or fever.
Phone us First!!
Read our Hot Topics
for what you need to know about Coronavirus Disease (COVID-19)