Frequently Asked Questions
Do I need an appointment?
- As a policy, we do not accommodate walk-in patients, and request that you call first to make an appointment. We only service patients registered to our clinic who have a scheduled appointment.My doctor is busy. Can I see a doctor at C-FHT?
- Please note that the C-FHT is not a walk-in clinic. Therefore patients with family doctors elsewhere should consult their own doctors.What if I can’t make my appointment?
- If you are unable to attend a scheduled appointment, please phone the office the day before to cancel. Other patients need your appointment time. Please be considerate.Will I be able to get an appointment today?
- Our receptionists manage a large numbers of phone calls that come into the office each day. Early morning and early afternoon are particularly busy times of the day, especially on Mondays or after holidays. If your phone call is not of an urgent nature, please try to call mid-morning or late afternoon for best access. If you have an acute condition and need to be seen, please call the office and our receptionists will do their best to give you an appointment for that day.Why does staff want to know my health concern?
- In order to see your physician, you must make an appointment. It is necessary for our staff to ask questions regarding the nature of your visit in order to assess your needs and the urgency of your appointment. Our team members are trained to follow the policies provided by your physician.Can I talk to my doctor on the phone?
- Patients sometimes request to speak with their physicians by telephone. Throughout the day, your physician is busy caring for other patients, consulting with other physicians and providers and completing paperwork and does not have much available time during the day. Our team of nurses and support staff are trained to help you by taking messages for the physician and assisting as much as they can while the physician may not be available.What if I need a doctor when the office is closed?
- There is always a “Doctor On-Call.” If you call your doctor’s office After Hours and you require medical attention please call 1-866-553-7205 to speak to a nurse. For continuity of care, we prefer that you do not use an After Hours Clinic or a Walk-In Clinic.After Hours Obstetrical Care - If you are an Obstetrical patient of Dr. Duncan please call (905) 338-4111.